Guest Service Agent (Arabic Speaking)

Abu Dhabi
Minor Hotels

Job Role: Guest Service Agent (Arabic Speaking)

Job Description:

  • You will serve the needs of the business, our guests and our colleagues by ensuring that all guests and visitors are warmly and courteously welcome.
  • You are a key representative of Hotel Group anticipate needs, and handle inquiries in a helpful and attentive manner, you need to take personal responsibility for ensuring all issues related to the office reception area and administrative related are met and that follow up is completed on a timely basis.
  • You will be proactive and innovative, suggesting alternatives that meet guest needs in creating a  customer focused atmosphere for all of our visitors and colleagues.

Qualifications
• Bachelor Degree in Hospitality/Hotel Management field
• Experience as a Receptionist in 5* hotels
• Good understanding in customer service roles
• Good communication skill
• Good spoken and written English and Arabic Additional Information
• Must be flexible and can work under pressure on a fast paced work environment. Innovative and open minded.