Customs Brokerage Representative


1 – 2 Years

Job Location

Dubai – United Arab Emirates


Basic – Any Graduation()


Any Nationality


1 Vacancy

Job Description

The Customs Brokerage Representative is responsible for
handling the daily operational tasks for customs clearance of cross border
shipments in compliance with the U.A.E customs regulations and policies. The
ideal candidate will be customer-focused and required to develop and maintain
relationships with key customers and other government agencies.
•To comply with the customs clearance process in the movement of goods imported and
exported into UAE
• Application of standard clearance procedures applied to all customers in accordance with
Customs policies
•Educate customers on documentation and clearance processes when required
•Customs declarations and duty invoices to be printed as and when required
•Advice the departmental supervisors and managers of any process changes related to
customs procedures
•Accurate shipment details to be key entered for clearance purposes
•Promote excellent relationships with internal and external customers and maintain a
positive company image
•Tariff classification assistance liaise with controllers and customers to ascertain correct tariff,
purpose codes, to eliminate errors that cause penalties
•Ensuring that the company follows the Codes of Good Practice and is in line with our Customs
•Provide leave coverage as deemed appropriate by the Departmental Supervisors and
•Fulfill other duties as requested by the Departmental Supervisors and General Manager
Main Accountabilities & Associated Activities:
E Clearance
•Declarations to be processed accurately with attention to detail whereby shipment
information must be carefully verified prior to submission
line items to be declared with complete descriptions along with the correlating
harmonized code
identify clearance requirements for shipments arriving on future dates and
resolve them prior to arrival
to and achieve clearance service levels consistently
KPI reports daily in a timely manner
Customer Contact &
focus on improving Customer Experience with an ability to respond to and

*Qualifications and Job Specific Competencies:•
Must have excellent written and verbal communication skills in English and
preferably Arabic
•Must be capable of preparing presentations and managing complex reports in MS Excel
& Access
•Bachelor s Degree or Freight Forwarding and Customs Clearance diploma / certification
•Minimum one year experience in processing customs declarations in Dubai using the
E-Mirsal system
•UAE Driving License a must
•Must be able to meet deadlines and punctuality
•Knowledge of GCC customs procedures will be an added advantage
•Proficient in Microsoft Office Excel, Access, Word, Power Point, Outlook
•Must be able to work nights and weekends, variable schedule(s) and overtime as
necessary in any of the brokerage offices and locations in UAE.
•The go-to person for domain content knowledge (classifications, regulations,
operational exceptions, etc.)
•The position requires a candidate with high energy levels, ability to work in a
team, excellent attendance record and willing to learn different functions
within the operations
•The -to person for domain content knowledge (classifications, regulations,
operational exceptions, etc.)