Front Office Manager

Leading the Guest Services Team

Ensuring Exceptional Customer Service and monitoring the guest experience software system

Responsible for the running of the front desk by hiring and training all front desk agents.

Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines

Assist in the development and monitoring of the budget to provide top quality customer service

Supervise workload during shifts

Answer phone inquiries, direct calls, and provide basic information

Participates in the selection of front office personnel.

Evaluates the job performance if each front office employee.

Maintains working relationships and communicates with all departments.

Verifies that accurate rooms / inventory information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Reviews and completes credit limit report.

Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

Random checks all cashiers in and out and verifies the deposits randomly during the shift and enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Prepare performance reports related to front office.

Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.

Monitor high balance guest and take appropriate action.

Ensure implementation of all hotel policies and house rules.

Operate all aspects of Front Office PMS, including software maintenance, report generation and analysis, and simple configuration changes.

Prepare revenue and occupancy forecasting.

Ensure logging and delivery of all mails in a timely and professional manner.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees.

Monitor all V.I.P ‘s special guests and requests.

Maintain required Par stocks of all front office and stationary supplies.

Review daily front office work and activity reports generated by Night Audit.

Review Front office log and Guest feedback forms on a daily basis.

Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

Perform other duties as requested by management.

Qualifications

Leading the Guest Services Team

Ensuring Exceptional Customer Service and monitoring the guest experience software system

Responsible for the running of the front desk by hiring and training all front desk agents.

Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines

Assist in the development and monitoring of the budget to provide top quality customer service

Supervise workload during shifts

Answer phone inquiries, direct calls, and provide basic information

Participates in the selection of front office personnel.

Evaluates the job performance if each front office employee.

Maintains working relationships and communicates with all departments.

Verifies that accurate rooms / inventory information is maintained and properly communicated.

Resolves guest problems quickly, efficiently, and courteously.

Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.

Reviews and completes credit limit report.

Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.

Random checks all cashiers in and out and verifies the deposits randomly during the shift and enforces all cash-handling, check-cashing, and credit policies.

Conducts regularly scheduled meetings of front office personnel.

Prepare performance reports related to front office.

Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.

Monitor high balance guest and take appropriate action.

Ensure implementation of all hotel policies and house rules.

Operate all aspects of Front Office PMS, including software maintenance, report generation and analysis, and simple configuration changes.

Prepare revenue and occupancy forecasting.

Ensure logging and delivery of all mails in a timely and professional manner.

Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest’s managers and other employees.

Monitor all V.I.P ‘s special guests and requests.

Maintain required Par stocks of all front office and stationary supplies.

Review daily front office work and activity reports generated by Night Audit.

Review Front office log and Guest feedback forms on a daily basis.

Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

Perform other duties as requested by management.

Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP – Business Bay – Dubai, UAE HOSP – Business Bay – Dubai, UAE HOSP – Business Bay – Dubai, UAE, , Dubai
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 15, 2020, 7:51:35 AM

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