Freight Communications Coordinator

Purpose of the Job:
The purpose of this position to overlook the Cargowise daily tasks, in addition to the pricing tasks whenever required by Customer Success Teams and Stations, to ensure the freight shipments are executed smoothly from a communications and data entry perspective.



Job Responsibilities:

Facilitate Quick Communication through Cargowise system:

  • Route incoming and outgoing communication regarding transportation needs and freight solutions for the commercial teams
  • Answer all tasks assigned through Cargowise system and provide support to Customer Success Executives by transferring tasks to booking to shipment conversion to the appropriate party, relaying messages and quickly responding to emails

Shipment Records Management in Cargowise system:

  • Track, trace, and update the status of shipments using Cargowise systems
  • Comb through work orders and invoices to decipher the total amount of shipments due, both outbound and inbound
  • Enter data into spreadsheets and electronic databases to process the reports received
  • Ensure that carriers deliver cargo in a timely fashion and keep the shipping records up-to-date

Monitor Billing entity and Shipping Costs:

  • Evaluate overall financial performance and pricing costs
  • Monitor repots, analyze quotes, and administer billing documents according to the company policies and procedures

Communicate with Suppliers when required:

  • Maintain a mutually beneficial relationship with vendors by being a liaison
  • Communicate with suppliers on a daily basis to ensure that shipments are accurate and delivered on time
  • Correspond with international companies via email
  • Negotiate better rates with the carriers when needed



Job Requirements (Experience and Education):

  • Bachelor’s degree in a relevant field
  • A minimum of 2-3 years of Freight forwarding industry experience
  • Previous experience in managing several systems and high-level accuracy of data entry on a software

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.