Assistant Laundry Manager

Assistant Laundry Manager

    • Responsible for the administration and supervision of the complete Laundry operation
    • Responsible for the set up and control of the linen room and uniform room.
    • Ensure the highest levels of guest service through the application of all Fairmont Palm Core standards and standard operating policies.
    • Effectively supervises employee relations within the department through involvement in performance appraisals, recognition, incentive programs and communication meetings.
    • Acts immediately on guest complaints and informs Director of Housekeeping of any damages to guest property as soon as it occurs.
    • Plans work and production schedules to meet housekeeping and F&B requirements. Attends periodic planning meetings with these departments and Director of Housekeeping to discuss all laundry matters and to map out unusual conditions.
    • Oversees laundry office functions including production reports, schedules and other records. Supervises and investigates all claims against the laundry, working closely with Director of Housekeeping to eliminate potential challenges.
    • To overlook month end figures on linen quantities used per month for Rooms / Food and Beverage.
    • To prepare month end write off figures of Linen rooms and Food and Beverage
    • To make Director of Housekeeping aware of shortage of linen and replacing written off items with new linen, and ensure that there is enough linen in circulation.
    • To make sure agreed opening times in Linen room are observed.
    • To spot check incoming linen regarding quality of washing and pressing.
    • To check quantity of incoming linen.
    • To make sure any linen with holes or damages are examined and either repaired or written off.
    • To spot check the uniform exchange and check timely return of clean uniforms from laundry.
    • To check daily cleaning of workplace.
    • Maintain a close working relationship with the Housekeeping department.
    • Ensure the highest standards of cleanliness, maintenance and safety are achieved in the laundry department and throughout the hotel.
    • Ensure a progressive environment is created and maintained that affords employees the opportunities for job fulfilment within Fairmont Hotels and Resorts.
    • Holds department meetings, keeping staff informed of new methods, changes in procedure and to maintain efficiency.
    • Maximize hotel profitability by properly managing expenses, labour and other material resources.
    • To be health & safety conscious and actively involved in maintaining a safe work environment.
    • To manage the recruitment of colleagues, scheduling & planning of departmental rosters, departmental orientation colleagues and training schedules.
    • Understands and is aware of all fire and safety procedures as well as occupational health and safety.
    • To undertake any other duties requested by the Director of Housekeeping.
    • Our commitment to Diversity & Inclusion:
      We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

 

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