Duty Manager

Answers guests inquires, handles complaints and attend to the needs of the guests.

Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

Authorises charges to be made for late departures and/or compliments on them.

Promotes and maintains good public relations.

Motivates and maintains good staff relations.

Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

Follows up in credit check report, liaise with credit manager.

To responsible for front office operation during the absence of Front Office Manager (HO).

To discuss all matters that needed to follow up with the next shift Reception Manager.

Approves the working schedule for the front office attendants and submits them to front office manager (HO).

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

Assigns and Approves Duty roster for all Front desk staffs.

Qualifications

Answers guests inquires, handles complaints and attend to the needs of the guests.

Approves and sign for allowances, rebates etc., as required by Front Office Cashier.

Authorises charges to be made for late departures and/or compliments on them.

Promotes and maintains good public relations.

Motivates and maintains good staff relations.

Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.

Follows up in credit check report, liaise with credit manager.

To responsible for front office operation during the absence of Front Office Manager (HO).

To discuss all matters that needed to follow up with the next shift Reception Manager.

Approves the working schedule for the front office attendants and submits them to front office manager (HO).

Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.

Assigns and Approves Duty roster for all Front desk staffs.

Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: HOSP – Al Barsha – Dubai, UAE HOSP – Al Barsha – Dubai, UAE HOSP – Al Barsha – Dubai, UAE, , Dubai
Job: Landmark Hospitality Front office
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 5, 2020, 7:02:43 AM

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