Machine technician Dubai

Job description: Job Summary
The Coffee and Vending Technician is responsible for installation, set-up, repair and ongoing maintenance of vending, cooling and equipment at customer location & work shop. Diagnoses equipment problems, uses judgment to determine how to best repair or replace.
PRINCIPAL ACCOUNTABILITIES:
Serving the Customer
– Installation, delivery, move and pickup the Machines and equipment to minimize customer downtime
– Educate customers on Products, basic equipment repair and up-keep procedures to minimize avoidable calls.
– Performing preventive maintenance
– Collect accurate and complete customer information
– Prioritize and schedule equipment moves on daily basis to meet customer’s windows
– Invoice submission, payment collection.
Planning Development and Execution
– Install, deliver, move and pickup the equipments in a cost effective and in timely manner.
– Follow a daily journey plan to be efficient in serving more machines
– Report any missing/relocated machines
– Maintain good relation with customers & deliver high level of service
– Inspect machines and meters to determine causes of malfunctions and fix minor problems
– Contact superior or make arrangements for the removal of machines in cases where major repairs are required.
– Anticipate possible future risks involved in the work shop and customer locations.
– Conducts inventory maintenance on all spare parts and equipments
– Complies with all company safety and risk management policies and procedures.
– Participates in regular safety meetings, safety training and hazard assessments.
– May perform other duties and responsibilities as assigned.
– Knowledge sharing among colleagues and create a good environment for work.
Solving Problems
– Actively participate in team problem solving to improve customer service and productivity.
– always Attend Customer complaint.
Handling Housekeeping and Safety
– Perform all activities in a safe manner
– Operate service vehicles per local safety standards
– Insure that activities performed meet government regulatory standards
– Wear belts when lifting / moving heavy objects
– Reports all accidents and injuries in a timely manner.
Required Education, Skills and Qualifications
Ability to work independently and as a team in resolving specific technical issues, manage multiple tasks to completion and meet deadlines.

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