A hotel in Tzaneen is hiring! They are looking for the ideal candidate that will provide an efficient and professional Front Office service.
Duties & Responsibilities
- Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner
- Ensure that you are well acquainted with the company’s Front Office Procedures and adhere to these procedures at all times
- Ensure that all enquiries and requests for quotations are dealt within the required time frame and according to company procedure
- Ensure that you are at all times well acquainted with all of the hotel and spa tariffs and special offers, as well as with all facilities available to guests
- Ensure that all guest profiles are entered correctly on the system and are routed to correctly
- Pay special attention to special notes, preferences, etc.
- Ensure that all arrivals and departures are dealt with as per standard operating procedure
- Ensure that all key checks and pit checks are done as per procedure
- Ensure that daily cash-ups are done as prescribed by company procedure
- Must be willing and able to run night audit when so required
- Must be able to work under pressure, while still being efficient and precise
Desired Experience & Qualification
2 years’ experience in a Front Office position within a hotel environment required
Knowledge of Protel an advantage